サポート
Support
Email us and a person will reply. We usually answer within a few days.
Include your account ID
It lets us find your account without asking for anything else. In the game, open Settings → Account and tap Account ID to copy it. Please also tell us your device and what happened.
Purchases and refunds
Apple and Google take every payment in Zenkai G, so refunds go through them:
- iPhone and iPad: reportaproblem.apple.com
- Android: Google Play refund help
If something you bought did not arrive, email us with your account ID and the order number from your receipt and we will sort it out. A refunded purchase is removed from your account; see the Terms.
Restore your progress
Link an email or Google account in Settings → Account. On a new phone, sign in with the same email or Google account and your garage comes back. A guest account that was never linked cannot be recovered if the app is deleted.
Report a player
Open the player's profile or the crew screen and tap Report. You can also block them there. Reports are private and reviewed by a person. For anything urgent or unsafe, email us as well.